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Privacy Policy
AloStar Bank of Commerce’s Privacy Policy Statement
At AloStar Bank of Commerce, one of our most important priorities is the security and privacy of our customers' personal information. As an AloStar Bank of Commerce customer you can rest assured that we are committed to offering you the highest level of security available. We value the trust you have placed in us and you can be confident in knowing that the information you share with us will be safeguarded. We want you to know how your information is protected, and what steps you can take to protect yourself against financial crimes such as identity theft and other types of account fraud.
Your Privacy
We understand that your privacy is of utmost importance. We are committed to protecting your privacy at all times. Please see our Privacy Disclosure Notice for more information on our information collection and sharing practices. Furthermore, our Online Privacy Policy further explains how we ensure protection of your personal information. Also, please note we do not offer banking products or services to minors and we do not knowingly collect any personal information on children under the age of 13.
Your Secure Access
As an online bank, AloStar Bank of Commerce’s commitment to online security includes providing the highest level of security possible. We incorporate multifactor authentication (MFA) into our sign-on process. For your protection, our online account access requires 128-bit browser encryption. This secure communication technology protects your personal financial information from being intercepted over the internet.
Secure Login
No one at AloStar Bank of Commerce will ever ask you for your password. Protecting your personal passwords is one of the most important ways to protect the security of your online accounts. Never share your passwords with anyone. Create smart and strong passwords of at least 8 digits by combining uppercase and lowercase letters, numbers and special characters. When you log on to your AloStar Bank of Commerce accounts, your privacy and security are ensured by Secure Socket Layer (SSL) connection technology.
Secure Environment and Review
Only properly authenticated bank customers or administrators can send or receive transactions to or from AloStar Bank of Commerce’s system. We continuously monitor and audit all incoming and outgoing transactions to the Internet. We operate in accordance with all the rules and regulations of banking and bank security as set forth by the Federal Deposit Insurance Corporation (FDIC) and the State of Alabama Banking Department. We have also created an internal review process to continually ensure the highest level of web-trust available for security on the Internet.
Email Communications
For your protection, we recommend that you do not e-mail, nor will you be asked to email, full account numbers, debit card numbers, passwords, or any other personal financial information. We cannot guarantee the security of standard email communications. Your account data at AloStar Bank of Commerce is secured by our state of the art technical equipment and in-house security policies and procedures.
Customer Service
We have no higher priority than the privacy and security of your financial information while providing exceptional customer service. Please let us know if we can be of any further assistance or answer any additional questions. Our Customer Service Center can be reached toll free at 1-877-738-6391 or contact us via email at customerservice@alostarbank.com. AloStar Bank of Commerce business hours are Monday - Friday 8am to 10pm (EST); Saturday, 9am to 6pm (EST); and we're closed Sunday.
